Shipping policy

Shipping Policy

 

Welcome to Play Retro! We are excited to deliver your retro gaming products with free shipping on all orders, worldwide. Please review our shipping policy below for more details.

 

Processing Time

- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.

- You will receive a notification once your order has shipped.

 

Shipping & Delivery

We offer free standard shipping on all orders. No minimum purchase is required!

 

1. Standard Shipping:

   - Delivery time: 5-15 business days*

   - Cost: Free

 

*Please note that delivery times may vary depending on your location and shipping carrier availability.*

 

International Shipping

We are proud to offer free shipping globally! International shipping times vary depending on the destination, but generally fall within the 5-15 business days window.

 

Customs, Duties & Taxes 

- Play Retro is not responsible for any customs and taxes applied to your order. Any fees imposed during or after shipping (such as tariffs, taxes, etc.) are the customer’s responsibility.

 

Order Tracking

Once your order has been shipped, we will send you a tracking number via email. Use this to track your package on the carrier’s website.

 

Shipping Delays

While we aim to deliver your order within the estimated time, unforeseen delays (e.g., customs clearance, courier delays, weather conditions) may occur. We appreciate your understanding in such cases.

 

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer support at info@playretro-game.com within 7 days of receiving your order. We’ll help you resolve any issues promptly.

 

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Need Help?

 

If you have any questions or concerns about your order, feel free to reach out to us at  info@playretro-game.com. We’re always here to help!

 

Thank you for choosing Play Retro for all your retro gaming needs!