FAQs
Q: What Are your opening hours?
A: We are open 9-5, 7 days a week.
Q: How can I contact you with questions?
A: We can be reached via email anytime at info@playretro-game.com. Our support team will reply to your inquiry as soon as possible, but please allow at least 24 hours.
Q: How do I subscribe or change my email preferences?
A: If you’d like to join our mailing list, please subscribe to our emails. To unsubscribe, follow the link in your email confirmation or email us at info@playretro-game.com with the subject line "Mailing List Removal."
Q: Where are Play Retro products manufactured?
We partner with a range of trusted manufacturers globally who are dedicated to delivering high-quality products. Our suppliers are carefully selected based on their commitment to excellent craftsmanship and meeting our rigorous standards.
Q: What is your privacy policy?
A: Play Retro holds certain information on customers to efficiently process orders and deal with queries. This includes, but is not limited to, information such as name, address, telephone number, email addresses, and other details of this nature. This information is kept private and is not shared with third parties except as necessary to facilitate delivery of your order. We never share your information with any other businesses for any other purpose apart from delivery and will only contact you in relation to your orders with the information you provide for this purpose. We will only send you a newsletter when you sign up for this service during registration on our website.
Order & Shipping
Q: Will you restock an item that is sold out?
A: In many cases, we can restock our most popular items. Simply select the article you’d like and submit your email address to info@playretro-game.com. If the item becomes available again, we’ll send you a one-time email notification. However, this notification does not reserve the item, so we recommend purchasing it quickly if you want to ensure you’ll receive it.
Q: How can I pay?
A: We accept all major credit and debit cards, Google or Apple Pay.
Q: How do I track an order?
A: A tracking number will be provided with all order confirmations, allowing you to follow the status of your order.
Q: Are your packages insured?
A: Yes, all our shipped orders are insured.
Q: Do you ship internationally?
A: Yes, we ship to several international countries.
Q: How much does shipping cost?
A: Shipping costs are free for all deliveries worldwide. In case of returns or exchanges, international customers are responsible for the return shipping.
Q: How long will my order take to arrive?
A: Most orders are dispatched the same day if ordered before 4 PM (working days, not weekends or bank holidays). If we encounter any issues with your order, we will contact you as soon as possible. Deliveries normally arrive within 5 to 15 days. Please note, regardless of the shipping method used, all shipping times are approximate and subject to factors beyond our control.
Q: What should I do if my order hasn't arrived?
A: If your order hasn't arrived, check the tracking information first—it's possible a delivery was attempted and your order is now at a location awaiting collection.
Return & Exchange
Q: What is your return policy?
A: We accept exchanges & refund request if this one is received within 7 days after reception of your order’s original delivery, this only if the product has been broken during the shipping or has a malfunction. Return shipping costs are the buyer’s responsibility. Promotional offers cannot be applied to previous purchases. All items marked as ‘Final Sale’ or purchased with an additional discount are considered Final Sale and are not eligible for return or exchange. Returned items must be unworn and in sellable condition.
Q: When will I be refunded for my return?
A: Our support team will process your refund within 5-10 business days from the date we receive your returned delivery. Depending on your credit card policy, please allow up to 15 business days for the refund to appear on your account statement.